Admin Assistant
We are delighted to be recruiting for an Administration Assistant to come and join CRM Students, at their brand-new state of the art property in Swansea.
The key purpose of this role is to support the Accommodation Management Team to provide a professional service by ensuring all on site facilities are in excellent working order and ensuring objectives are always met.
This is a full time, permanent position, working 37.5 hours per week, Monday – Friday.
Key Tasks:
- Daily administrative duties regarding the delivery of the service to students, staff and clients.
- Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of accommodation.
- Ensure the upkeep of the fabric of the building, equipment, furniture, and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment exists.
- Be available at published times to deal with queries.
- To be responsible for the safe keeping of any monies / float and banking of receipts in accordance with the CRM cash handling procedures.
- Control and issue of any keys or access devices including administration relating to car parking (if applicable) in accordance with residences procedures.
- Responding to customer enquiries in a prompt and courteous manner
- Communicating effectively with customers to ensure they are fully informed of current and future developments
- Maintaining excellent relationships with service users
- Ensuring site kept in optimum condition both on the interior and exterior
- Maintain proper and accurate records in conjunction with Accommodation Management Team
- Under supervision, manage all risk and safety within property
- Reporting of safety issues to Group Human Resources & Safety Manager
Skills:
- Sales experience would be beneficial, within any target driven area.
- Customer service experience, both face-to-face and over the phone.
- Confident when speaking to clients/customers.
- Excellent attention to detail and the ability to provide examples of problem solving.